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Junior Customer Success Account

A little about us:

The concepts of “work” and “career” have been shaken to their core. The employer-employee relationship as we know it is broken. So, we decided to build a company from the ground to reinvent the employee experience and to make people and organizations better at their most important work.

What we need:

We’re on the hunt for exceptional talent to help, support, guide our customers among glickon experience. Someone who is passionate, strategic, and customer-obsessed to sit within our team and to be based in Milan, Italy.

Here’s your mission, should you choose to accept it:

  • You’ll be part of a young and passionate team;
  • You’ll be involved in all stages of customer relationship management;
  • You’ll contribute to the continuous development of our strategy and tools; 
  • You are more than welcome to share your ideas, exploring and studying new and different ways to improve our services, to be a critical part of glickon improvement.

Things we value:

  • Identify success criteria/KPIs and ensure that internal activities are aligned toward helping each customer achieve their goals;
  • Update and document all customer interactions in our Customer Relationship Management tool;
  • Work closely with the Product Development Team and Sales Team;
  • Monitor the health of each managed account on an ongoing basis and execute success plans, case studies, and deliver projects;
  • Conduct regular business reviews of each managed customers;
  • Be the primary contact for the customer;
  • Become an expert of our Product to help customer through an onboarding project management;
  • Maintain a revenue base by managing account retention and renewal rates;
  • Advocate extended usage, by explaining the value of new modules and services to existing customers;
  • Identify opportunities for upselling and expansion among your portfolio of managed customers;
  • Work as part of the team to develop strategies for scale, growth and increased quality of service;
  • Be a natural problem solver, who address all efforts to reach company goal.

Why you’ll love it here:

  • You’ll get a chance to have a significant role on      our history-making journey. Help make our company more valuable, and we’ll      make you more valuable.
  • You’ll get access to an extraordinary group of      talented people, including our advisors and investors.
  • You'll join a young and passionate team.
  • Flextime, a lot of fun and competitive      compensation.

Back to basics...

  • At least one-year experience Customer Success Account or similar roles;
  • Soft skills: Proactivity, Flexibility, Teamwork, Result oriented, Learning Agility and Humility;
  • Ideal Age between 25 and 28;
  • Location: Milan.
  • Salary: btw 24.000 and 28.000

Are you a talented customer success account, an innovator, and a curious professional? Do you want to truly be a critical part of a company? Then this role is for you!

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