Working in Objectway means developing software products for the Fintech world, using new paradigms and technologies, in an international environment.
You will be part of a scrum team with advanced technical and methodological competencies, that you will be invited to improve with your talent and creativity.
Be involved in the Wealth in One (WIO) Customer Service Team, delivering application management service to the customers.
Implement and run best practices to a deployed application's optimal operation, performance and efficiency.
Assist in the support of custom applications, monitoring critical logs, and working directly with users to troubleshoot and support incidents.
Follow-up with users and support staff.
service management, including incident management, problem management, and release management. On-call production support and maintenance required for support WIO applications.
Understand the technical & business architecture of the WIO solution
Implement, optimize, test and release: data management scripts, ETL procedure, system monitoring script.
Applications monitoring: monitors critical logs and systems. Manage exceptions and fix data and systems engaging with Objectway Business Consultant and System Engineers.
On call support: early morning production on-call support and application management of WIO platform.
Works directly with Clients and Customer Service team to troubleshoot and support incidents regarding custom applications and systems issues.
Assist in the project team charged with the implementation of WIO at our clients, more specifically the technical and data integration between WIO and other banking applications
Participate in regular customer Service status meetings
Validate and keep the customer environments up-to-date (internally and customer)
On- call support for production environments in extended business hours
Excellent problem solving & troubleshooting skills
Good IT / Technical skills (MS Windows / Linux, MS SQL Server, IIS, integration tools, reporting tools, scheduling, networks and databases).
Basic Skills in at least one of the following: T-SQL / Powershell / .NET / vbscript
Basic understanding in SSO technologies (Azure AD / ADFS ) is advantageous but not essential.
Minimum 3 years hands on experience in Windows / Linux infrastructure.
Minimum 2/3 years in IT application support services.
Very Good verbal and written skills in English.
Travel to multiple facilities may be required both in and outside of UK.
Knowledge of financial and banking applications is an asset
Knowledge of Wealth & Investment Management business is advantageous but not essential
Degree in IT, or equivalent through experience.
Strong customer empathy and customer focused
Team player, flexible, accurate, hands-on mentality
Innovative, team-oriented problem solver.
Strong commitment to providing quality service
Excellent interpersonal, negotiation and communication (verbal and written) skills.
Excellent organizational, time management and follow through skills.
Ability to manage multiple competing priorities.
Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution.
Be able to isolate problems between hardware and software and provide information to appropriate development team(s).
Assist in testing of solutions.
Ability to maintain confidentiality.
A challenging and progressive position within an international work environment
Excellent remuneration pack (Pension Contribution, health care and life insurance)