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Artificial Intelligence Senior Product Manager

As a member of the Artificial Intelligence Consumer Mobile Team, the main mission will be to guarantee a lean customer experience in caring and selling across channels for mobile Customers working on TOBi, the Vodafone Digital assistant.

Job Objectives

  • Understand areas of usage of TOBi for Consumer Mobile customers
  • Monitor and optimize AI engine understanding working on Neural Networks
  • Improve TOBi resolution working on dialogue optimization and new functionalities development
  • Expand TOBi on all Vodafone Channels guaranteeing a coherent customer experience
  • Estimate user and technical stories to helpto prioritize backlog
  • Work with cross-functional teams in agile methodology

The Ideal Candidate For This Role Will Have

  • 3-5 year working experiencein digital – preferably related to implementing AI to an operations environment
  • Excellent analytical mindset, high attention to detail and desire to make improvements
  • Hands-on knowledge of AI solutions – improving resolution and customer satisfaction
  • Strong communication and presentation skills,enthusiasm and motivation; fast learner and team player
  • Fluency in written and spoken English and Italian

Education & Experience

  • Degree in Economics/Engineering with experience in Digital/AI.
  • Experience using Microsoft Bot Framework is a plus. 
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